RYZE Realty Group ("RYZE," "we," "us," or "our") operates ryzerealtygroup.com. This policy explains what information we collect when you visit our website or contact us, how we use it, and your rights regarding that information.
By using this website you agree to the practices described below. If you do not agree, please do not use the site.
1. Information We Collect
Information you provide directly
When you fill out a contact form, request a home valuation, save a listing, or otherwise reach out to us, we collect:
- Name
- Email address
- Phone number
- Any message or details you choose to include
- Property addresses or search criteria you submit
Information collected automatically
When you browse our website, we and our third-party partners automatically collect:
- IP address and general geographic location
- Browser type, device type, and operating system
- Pages visited, time spent, and referring URL
- Clicks and interactions on the site
This data is collected through cookies, pixels, and similar technologies described in Section 4 below.
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations or showings
- Contact you by phone, email, and/or text message regarding your real estate needs
- Send you property listings, market updates, and relevant real estate information
- Improve the website and understand how visitors use it
- Show you relevant advertising on other platforms (such as Facebook/Instagram)
- Comply with our legal obligations
Calls, emails, and text messages
By providing your phone number or email, you consent to being contacted by RYZE Realty Group regarding your real estate inquiry. This includes:
- Phone calls — from RYZE agents following up on your inquiry
- Emails — including follow-up messages and property information
- Text messages (SMS) — both manual texts from our agents and automated messages related to your inquiry
You can opt out of text messages at any time by replying STOP. You can opt out of email by clicking the unsubscribe link in any message or by emailing us at info@ryzerealtygroup.com.
Message and data rates may apply. Message frequency varies.
3. Sharing of Information
We do not sell your personal information. We share it only in the following limited circumstances:
- Service providers — companies that help us operate our CRM, website hosting, email, and communication tools, under confidentiality obligations
- Analytics and advertising partners — Google and Meta (Facebook) receive anonymized or pseudonymized usage and event data as described in Section 4
- Legal requirements — if required by law, court order, or to protect the rights and safety of RYZE or others
- Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to you
4. Cookies and Tracking Technologies
Our own cookies
We set the following first-party cookies to improve your experience:
- ryze_rid (1 year) — a visitor identifier used to recognize returning visitors and track page activity for our CRM
- agent_tag (30 days) — records which agent referred you to the site, so your inquiry is routed correctly
Google Analytics (via Google Tag Manager)
We use Google Analytics to understand how visitors use our website. Google Analytics collects usage data through cookies and reports it to us in aggregated, anonymized form. Google may also use this data in accordance with its own privacy policy.
To opt out of Google Analytics tracking, you can install the Google Analytics Opt-out Browser Add-on.
Meta (Facebook) Pixel
We use the Meta Pixel to measure the effectiveness of our advertising and to show relevant ads to people who have visited our website. The Meta Pixel may collect information about your browser, device, and actions on our site and share it with Meta Platforms, Inc.
To opt out of interest-based advertising from Meta, visit your Facebook Ad Preferences or use the Digital Advertising Alliance opt-out tool.
Managing cookies
You can control or delete cookies through your browser settings. Note that disabling cookies may affect how parts of this website function.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by law. If you ask us to delete your information, we will do so unless we are required to retain it.
6. Your Rights (Connecticut Residents)
Under the Connecticut Data Privacy Act (CTDPA), Connecticut residents have the right to:
- Know what personal data we hold about you
- Request a copy of your personal data
- Correct inaccurate personal data
- Request deletion of your personal data
- Opt out of targeted advertising and the sale of personal data (we do not sell personal data)
To exercise any of these rights, contact us at info@ryzerealtygroup.com. We will respond within 45 days.
7. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
This website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of the page. Continued use of the site after changes constitutes acceptance of the updated policy.